Clients. You can’t live with ’em, you can’t kill ’em, as one of my esteemed design colleagues is fond of saying.

My SEO partner called me a while ago and told me she got an email this morning from a company whose website launched 10 months ago (and is doing very nicely in Google search results).

The company has a brand new business manager. She introduced herself in the email and explained that she wasn’t there when the site was designed, and now that she’s looked it over she doesn’t like it at all. They want a refund.