A few days ago I mentioned on Twitter that a book and poster I’d ordered from SitePoint arrived all soggy. SitePoint has since reshipped the package and told me to keep the others, which was great.

Mario Lurig of speakITplain down in Broomfield saw my tweet and was kind enough to send me a copy of his book: PHP reference, Beginner to Intermediate PHP5.  The book’s available as a free PDF download or you can get a paperback from Lulu and other online retailers.

Thanks Mario!

This morning I was greeted by not one, but two ‘account has been suspended due to nonpayment’ notices delivered to my inbox by WHMCS, the software that manages my hosting client accounts.

I went in to look – not only had they been suspended, they had been terminated – wiped off the server completely, and for no obvious reason. The accounts were in good standing and were months away from expiring.

Immediately I submitted a support ticket to WHMCS (it’s now been about 8 hours – where are you, WHMCS tech support? I still haven’t heard a word from you) and then another to HostGator who hosts my reseller account.

I also went in and disabled auto-suspension for every client hosting account, just in case. I checked to make sure no one else’s account had been terminated. I still don’t know what happened to WHMCS this morning to cause this event in the first place.

I got the first response from HostGator within 10 minutes. Within 15 minutes, I had submitted two restore requests to retrieve those terminated accounts from the most recent backup. And within 30 minutes my two accounts were back online.

So HostGator, thank you so much. You guys rock. WHMCS, not so much.

Back from WebVisions in Portland and I have a lot to write about – but I need to catch up on work today. I will say that while we liked Portland pretty well (it was our first visit), I am too addicted to Colorado sunshine to ever consider living in the Northwest… We had about 6-7 hours of sun during the week we were there. Never saw Mt. Hood and we were hoping too. More later.

I received my email newsletter from Good Experience this morning and wanted to share.

Catalog Choice is, in short, a really good website experience. It has a simple design, comfortable colors and an elegance of purpose – the point of the site is to remove you from catalog mailing lists. That’s it. Sign up, find the catalogs you regular receive, and mark the ones you’d rather not see anymore.

A clear focus, an interface that doesn’t get in one’s way, and an easy to understand series of actions to get to the results. That’s a really well-designed website in my book.
I signed up, we’ll see in 8-10 weeks whether it’s working. 😉

This morning I tried to cancel my Yahoo Search Marketing account, but I couldn’t figure out how. Nothing in the help section about it… I had to leave for a meeting so I sent them an email and just sat back down here.

No answer from email yet, so I Googled ‘close my yahoo search marketing account’ and the first page I came to was on the YSM site and it actually did lead me to a page with information on how to close the account.

I made the call. I went through three levels of menus and then was routed to my ‘customer solutions advocate’ (I like that). He had my account closed in about two minutes and it was very pleasant. He didn’t try to convince me to stay (I was closing the account because we sold the business to which it was connected) and was polite and fast. I couldn’t ask for more.

If anyone’s interested, read more here about closing a YSM account (not that I’m advocating this!)…