Category: Tech Support


After a good solid week of headaches related to Win 7, system restore, and corrupted USB port drivers, after completing a repair install yesterday all seems to be back to normal.

This morning when I turned on the machine I found four restore points – the test one I made late last night and three others that were created during the repair install. So… it seems like the problems are gone… Fingers still crossed, but for now, okay.

My Windows 7 saga may be coming to a close.

During last night’s tech support call with Microsoft, I was instructed to do a repair install, an in-place upgrade of Windows 7 using the Win7 DVD. I didn’t even know I could do this.

I tried this four times. The first two times, it got halfway through (that’s about an hour) and never rebooted as it was supposed to. I rebooted it manually; that did not work and it took a while to get back into Win7.

The third time, I thought to turn off the firewall because it was giving me permissions messages when the install started. The tech support person neglected to mention this to me). This time, when it got to the point where it was hanging, it actually did reboot – but not all the way. It took me into the boot menu among other places and again failed to restart where it left off.

Then I found this excellent Windows 7 repair install tutorial on the Windows 7 forums.  I tried it the process once more with both the firewall and antivirus turned off. Same thing – it rebooted, but not all the way.  Frustrated (to say the least) I gave up and turned off the machine.

So this morning, when I turned it on, right after the ‘Starting Windows’ screen I see an ‘Upgrading Windows’ screen. 10 seconds later I’m back where it left off last night. I have no idea why it worked, but I’m certainly not complaining.

Once it finished up, I went back to the tutorial and followed the steps listed. Everything appeared to be fine, I just had to redo my settings for monitors, type, etc., nothing major.

And then the first big test – did the external hard drive, which Win7 has failed to recognize since last Sunday, actually work?

It DID! So something good is definitely happening.

I’m imaging the main internal drive right now before I do step 18 in the tutorial – disk cleanup. Hopefully that will go fine, and then perhaps I will peek at System Restore (the cause of all this trouble) to see if it’s working. I’m not quite mentally ready to do that yet, and I have a lot of work to do this weekend after missing a few days due to the Windows issues. But I’m cautiously optimistic about the prospect.

Last Friday I discovered that Windows 7 was deleting all my system restore points on every reboot.

Since then I’ll bet I’ve spent 8 hours researching the problem and trying the most commonly reported fixes (this appears to be a surprisingly common problem in Win 7 – there were 43 posts about it on MS’s system protection and recovery forum at last count), and none of them have worked.

Today at 12:30 I found that I did have access to free support, created a ticket and called the number they gave me.

I was on the phone with two tech support people (one in the research department) for 3 hours and 42 minutes. The battery died in one of my phones and I had to switch in the middle.

My problem wasn’t solved – they’re calling me back at 2:00 tomorrow hoping to have a fix for me so I don’t have to do another install, which I definitely don’t have time for. And I don’t want to do a clean install without knowing what caused this, since it seems to be a Windows 7 bug that’s affected a lot of machines.

However, I was very pleased with MS tech support. They were extremely thorough, extremely polite, and although non-native English speakers were for the most part easy to understand.

I’m praying that I get an effective fix tomorrow and don’t have to reinstall, or sit through another 3-hour call. But if I do wind up reinstalling, I can feel confident that everything possible had been tried.

I found a nice tool from TechSpot that will let you search listings of items frequently found in the Startup folder for windows – search or choose alphabetically.

And for services, Black Viper’s enormous list and descriptions will help you cull unnecessary items and reduce the drain on your computer’s memory.

After working on this all day, except for a short break this evening, I’m declaring this migration complete.

It went pretty well, only a few additional snags this evening:

  • Had to install Filemaker twice, but my client database loaded just fine.
  • I couldn’t find my PlanPlus backup anywhere – not on the CD I made just for that purpose, not in the windows_old folder and not on my imaged disk. Sigh. This isn’t an enormous loss, but I hope I don’t fail to show up for a meeting in the next few weeks because I forgot about it. I generally only plan out events in the next 2-3 weeks unless there’s something big out further.
  • The Intel Audio Studio for my system board only runs on XP, so I can’t use that anymore. And Intel’s Desktop Utilities file is gone until January – they’re working on a new 64-bit version now.
  • I cannot figure out how to let my PC see my notebook. This was working fine when both were on XP; I spent an hour today trying to figure this out and got nowhere.

Otherwise, OpenOffice, TweetDeck, Carbonite, Goodsync and all my little web development tools (XAMPP, WinMerge, IE Tester, Klok) installed just fine. And even QuickBooks imported my company file with no problems at all.

I’d say today went very well overall – I know I’ve missed some things and will be busy in the next couple of weeks getting everything squared away but the vast majority of it is over.

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