I’ve had an Olive/Wasabi Small Cafe Bag from Tom Bihn for almost 8 years. I love this bag – it’s the perfect size, it looks cool, and it’s very clean-lined.
One of the buckles broke yesterday. I emailed customer service about 15 minutes ago and have already gotten a response – they offered to fix it for free. But I decided to order a new one, because my old one is getting a bit frayed (and I can try a new color). This is a company and a product I highly recommend.