We used Authorize.net for about 9 years for our retail site with almost no problems. When we sold our business last fall, we highly recommended the buyer stick with them, and she chose to.

We closed our own account in December, but had to reopen it briefly in January to retrieve some tax data. However, getting it closed again is another matter.

Over the past two weeks, I’ve tried to contact tech support several times to have my account closed. The shortest wait time I’ve encountered has been 28 minutes, the longest over 48 minutes (and these are at the beginning and end of the day, when they suggest that wait times are shorter).

Sorry, but I think this is ridiculous. It has never in the past taken me more than 5-10 minutes to speak to a human at Authorize.net, even during very busy holiday periods.  I’m wondering what’s happening with them to cause such extraordinary delays in service… And I’ll definitely keep it in mind if my customers ask me about them in the future for other ecommerce solutions.