Comments on: Poor customer service from Mozy http://www.position-relative.com/2007/07/poor-customer-service-from-mozy/ web design & development | building my solo studio | useful design resources Tue, 27 Jul 2010 11:45:18 +0000 hourly 1 http://wordpress.org/?v=abc By: LinkTree http://www.position-relative.com/2007/07/poor-customer-service-from-mozy/comment-page-1/#comment-102 LinkTree Tue, 28 Aug 2007 09:27:37 +0000 http://www.position-relative.com/~relat1ve/?p=142#comment-102 I have a problem with them too. I cant backup my stuff - and I have a lot to backup but over a week now my client cant connect to hem - I sent them letter but got a short replay, they are working on this and it will be OK soon.... Its taking too long and as a paying customer I want a much better service. I have a problem with them too.
I cant backup my stuff – and I have a lot to backup but over a week now my client cant connect to hem – I sent them letter but got a short replay, they are working on this and it will be OK soon….

Its taking too long and as a paying customer I want a much better service.

]]> By: debbie campbell http://www.position-relative.com/2007/07/poor-customer-service-from-mozy/comment-page-1/#comment-101 debbie campbell Wed, 01 Aug 2007 14:51:04 +0000 http://www.position-relative.com/~relat1ve/?p=142#comment-101 Dane - I got in touch with them through chat the same morning I posted this message. They refunded my money while we were chatting and sent me an email link so I could retrieve my data without going through the normal download. This was just before I heard from the VP of Support... maybe try live chat? Dane – I got in touch with them through chat the same morning I posted this message. They refunded my money while we were chatting and sent me an email link so I could retrieve my data without going through the normal download. This was just before I heard from the VP of Support… maybe try live chat?

]]> By: Dane http://www.position-relative.com/2007/07/poor-customer-service-from-mozy/comment-page-1/#comment-100 Dane Wed, 01 Aug 2007 12:33:17 +0000 http://www.position-relative.com/~relat1ve/?p=142#comment-100 I am having the same issue. Several emails and no reply from Mozy. I finally got a hold of "Brian" on the phone and he indicated serious issues at Mozy. I still do not have my back-up and I'm getting the feeling they have erassed it. They said they would refund me charges but they havent. Everything they say they will do - they dont. I'm getting ready to call a laywer. Perhaps a class action lawsuit is in order? I am having the same issue. Several emails and no reply from Mozy. I finally got a hold of “Brian” on the phone and he indicated serious issues at Mozy. I still do not have my back-up and I’m getting the feeling they have erassed it. They said they would refund me charges but they havent. Everything they say they will do – they dont. I’m getting ready to call a laywer. Perhaps a class action lawsuit is in order?

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