Well, a few hours after the previous post, I returned home to find a message from Mozy’s Vice President of Support. I called him back and did get a sincere apology as well as a promise to provide me with a download link to my two backup sets so I could get them without having to go through the usual file listing screen.

I did appreciate the call and have downloaded the first backup set without incident, the second one’s underway. However, they’ve already refunded my last payment and I will still be closing my account - I just don’t feel like I can trust that I’ll be able to access my data in a hurry if I need it in an emergency. I’ve got two external drives now for my new computer, and I think I’ll be relying on those rather than online backups from now on.